Support

BlueBridge Technical Support

BlueBridge Networks backs all of its services with the industry’s most powerful Service Guarantees. But we also know that our customers rely on us for more than just technology services. They count on us to be responsive and professional in resolving their technical issues and questions. As our partners, companies know that when they call us they won’t just get the answers they need. They’ll also get an unmatched level of customer service and support.

Critical Support issues

IMPORTANT:The Trouble Ticket System is monitored 24 hours a day, 365 days per year. If you have an immediate support need for critical issues there are two options:

  1. Open a trouble ticket via email: support@bbnllc.com
  2. Call our 24-hour telephone support line at (216) 367-7576 to open a trouble ticket.

Other support issues

Non-critical support issues include moves, adds, changes and other general inquiries. We will address these issues during normal business hours, Monday through Friday, from 8:00 a.m. through 5:00 p.m. All non-critical requests received after business hours will be addressed on the next business day. Please email your trouble ticket.