IMPORTANT:The Trouble Ticket System is monitored 24 hours a day, 365 days per year. If you have an immediate support need for critical issues there are two options:
- Open a trouble ticket via email: firstname.lastname@example.org
- Call our 24-hour telephone support line at (216) 367-7576 to open a trouble ticket.
Non-critical support issues include moves, adds, changes and other general inquiries.
We will address these issues during normal business hours, Monday through Friday, from 8:00 a.m. through 5:00 p.m.
All non-critical requests received after business hours will be addressed on the next business day. Please email your trouble ticket.
The BlueBridge Support Promise
BlueBridge Networks backs all of its services with the industry’s most powerful service guarantees.
But we also know that you rely on us for more than just technology services.
You count on us to be responsive and professional in resolving your technical issues and questions.
As our partner, you know that when you call us you will get the answers you need and an unmatched level of customer service and support.