BlueBridge Managed Server Services

Provides for the day-to-day support of infrastructure systems and their common applications.

 

This service includes the following functions:

 

  • Auditing, normalization and tuning of the current services to meet minimum standards of new deployments (existing servers)
  • System and Performance Monitoring (including automated ticket creation and escalation) Utilizing LogicMonitor, included with each instance of a Managed Server
  • Patch management and deployment – OS Patch Management Service is included with each instance of a Managed Server. BlueBridge will conduct patches monthly. Customer will be notified should that schedule need to change.
  • Local resource management (CPU, memory, disk) as well as advanced monitoring of applications such as SQL, Active Directory, Exchange and Office365.
  • Configuration of DNS and NTP (time) service sources
  • Configuration of AD/domain membership where applicable
  • Installation and configuration of applicable BlueBridge Management tools and user accounts/groups related to:
  • Monitoring
  • Patch Management
  • Endpoint Virus and Malware Protection
  • Anti-Virus (Symantec Endpoint Protection)
  • Maintain basic system inventory. This includes items such as Machine Name, OS type, Memory, processor and disk information.
  • Detailed troubleshooting
  • Block of Managed Services hours, provided by our highly trained engineering team, to be used as needed in your environment

We Call It “The Ohio Cloud”

Just like you, we live in Ohio and operate from Cleveland and Columbus.

Are you uncertain how to use cloud computing in your business? Talk to our engineers and they will have all the answers you are looking for.

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