Support

BlueBridge Technical Support

BlueBridge Networks backs all of its services with the industry's most powerful Service Guarantees. But we also know that our customers rely on us for more than just technology services. They count on us to be responsive and professional in resolving their technical issues and questions. As our partners, companies know that when they call us they won't just get the answers they need. They'll also get an unmatched level of customer service and support.

Critical Support issues

IMPORTANT:The OTRS Trouble Ticket System is monitored 24 hours a day, 365 days per year. If you have an immediate support need for critical issues there are two options:

1. Open a trouble ticket via email.

2. Call our 24-hour telephone support line at (216) 367-7576 to open a trouble ticket.

Other support issues

Non-critical support issues include moves, adds, changes and other general inquiries. We will address these issues during normal business hours, Monday through Friday, from 8:00 a.m. through 5:00 p.m. All non-critical requests received after business hours will be addressed on the next business day. Please email your trouble ticket.


Submit a Support Ticket via Web

LOCATIONS

Cleveland, OH
Columbus, OH
Mayfield Heights, OH

Our Strategic Partners

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The BlueBridge Difference

  • Dedication

    We answer our phones, we return calls promptly and are physically present whenever our clients need us.

  • Holistic

    We are a total solutions provider bringing you one-stop-shopping for all your IT needs.

  • Excellence

    We are award winning in innovation, operations, customer service and philanthropy.

  • Stewardship

    Our clients trust us with the backbone of their businesses and we do not take that lightly.

  • Passion

    We believe in our services, our organization, our team and our clients.

  • Integrity

    We do not put our name on what we cannot stand behind as both people and as an organization.

  • Efficacy

    We are problems solvers and take the time to find the best solution to the issues our clients bring to us.