Managed Server Services
• System and Performance Monitoring (including ticket creation and escalation) Utilizing LogicMonitor, included with each instance of a Managed Server
• Patch management and deployment – OS Patch Management Service is included with each instance of a Managed Server. BlueBridge will conduct patches monthly. Customer will be notified should that schedule need to change.
• Local resource management (CPU, memory, disk)
• Configuration of DNS and NTP (time) service sources
• Configuration of AD/domain membership where applicable
• Installation and configuration of applicable BlueBridge Management tools and user accounts/groups related to:
Anti-Virus (Symantec Endpoint Protection)
• Maintain basic system inventory. This includes items such as Machine Name, OS type, Memory, processor and disk information.
• Detailed troubleshooting