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Critical Support issues |
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IMPORTANT:
If you have an immediate support need
for critical issues there are two
options:
|
| 1 |
Open a Trouble
Ticket via e-mail. |
| 2 |
Call our 24 hour Telephone Support
Line to open a trouble ticket at (216) 367-7576.
|
The OTRS Trouble Ticket System is monitored 24
hours a day, 7 days a week, 365 days per year.
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Non-Critical Support issues |
|
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Non-critical issues (i.e. Moves-Adds-Changes, general inquiries,
etc.) should be e-mailed and are addressed
during normal business hours (Monday through Friday, from 8:00 a.m.
through 5:00 p.m.).
|
All non-critical requests that are received after business hours,
will be addressed on the next business day.
|
No matter who uses BlueBridge services - BlueBridge offers a
one-stop concept in