100% Collocation Power Availability Guarantee
Power Availability Guarantee Scope:
BlueBridge’s Collocation Power Availability Guarantee is to have the
power provided to Customer’s collocation available 100% of the time.
"Power Unavailability" consists of the number of minutes that power
was not available to Customer's collocation.
Collocation Guarantee
Onsite Access Guarantee:
BlueBridge Networks provides approved customer personnel with
24x7x365 physical access to the hosting environment. Escorted access
is available 24x7x365 for vendors and other customer approved
personnel.
On-site 24x7x365 Security and Personnel Guarantee:
BlueBridge will ensure the presence of professional security and technical personnel at all times.
Cooling and Environmental Service Guarantee
Data Center Temperature: 67 – 74 degrees
Fahrenheit
Relative Humidity: 35% - 60%
Cooling and Environmental Service Guarantee scope:
As used in this SLA: (a) relative humidity is the ratio of water
vapor density (mass per unit volume) to saturation water vapor
density, expressed in a percentage; and (b) both temperature and
relative humidity are averages of several measurements, each from
one of the Facility’s CRAC (Computer Room Air Conditioning) units.
Collocation Network Availability Guarantee
Collocation Network Availability Scope:
BlueBridge Networks Collocation Network Availability
Guarantee for Dedicated Internet Access within the BlueBridge Data
Centers (“BluePipe”) is to have Customer access to the BlueBridge
network available to the Customer 99.99% of the time.
What does "Availability" mean?
|
Availability %
|
Downtime /yr
|
Downtime /mo
|
|
|
99.99%
|
n/a
|
4.32 min
|
BlueBridge's Guarantee
|
|
99.95%
|
4.38 hours
|
21.56 min
|
Others
|
|
99.9%
|
8.76 hours
|
43.2 min
|
Service Response Guarantee
BlueBridge's service response guarantee is to
respond to critical customer issues reported to BlueBridge support
personnel via the BlueBridge OTRS within 15 minutes.
|
